Refund Policy (Employers) | KKhoji Panndit

1Fee Structure — Employers

Event	Base Amount	GST (18%)	Total Charged
First dashboard visit (after 100% profile completion)	₹100.00	₹18.00	₹118.00
Each candidate accessed / unlocked	₹25.00	₹4.50	₹29.50

GST invoices are generated automatically for each transaction and are available in your account.

2When Refunds ARE Eligible

A refund may be processed only in the following specific, verifiable circumstances:

Eligible Refund Cases:

1. Duplicate Charge: You were charged more than once for the same event due to a technical error. Must be reported within 7 days of the transaction.

2. Payment Gateway Failure: Payment was debited but platform access was not granted (system-confirmed failure). Must be reported within 7 days.

3. Unauthorised Transaction: A charge appeared that you did not initiate. Must be reported within 48 hours.

Approved refunds are processed to the original payment method within 7–10 business days after verification.

3When Refunds Are NOT Eligible

No refund will be issued in the following cases — no exceptions:

— Dissatisfaction with candidate quality or quantity
— Failure to hire any candidate through the platform
— Candidates not attending interviews or not joining after selection
— Account suspended or terminated due to Terms violation
— Change of mind after dashboard or candidate profile has been accessed
— Incomplete profile — you chose not to complete all 4 sections
— Job posting expired without resulting in a hire
— Candidate accessed but not shortlisted or interviewed
— Refund request made more than 30 days after the transaction date

4How to Request a Refund

Contact us at our support email (displayed after platform launch)
Include: registered email address, company name, transaction date, amount charged, and description of the issue
Attach a screenshot of the transaction from your bank or UPI app if available
We will acknowledge within 48 hours on business days
After verification, refunds processed within 7–10 business days

Refunds are processed to the original payment method only.

5GST on Refunded Amounts

When a refund is approved, the full amount including GST is refunded. A revised GST invoice (credit note) will be issued within 30 days as required under the CGST Act 2017.

6Disputes with Payment Gateway

If you raise a chargeback directly with your bank, we will respond to the dispute process with full transaction records
If the chargeback is found to be illegitimate, your account will be immediately terminated
Contact us before raising a bank dispute — most issues resolve faster directly with us

7Governing Law & Jurisdiction

These Terms and Conditions, Privacy Policy, and all agreements between KKhoji Panndit (operated by Shagun Industrial Lines) and its users shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these terms, the platform, its services, or any breach thereof shall be subject to the exclusive jurisdiction of the competent courts located in Raipur, Chhattisgarh, India.

By accessing or using KKhoji Panndit, you irrevocably agree to submit to this jurisdiction and waive any objection to proceedings in these courts on grounds of venue, inconvenience, or otherwise.

Any unauthorized use, reproduction, distribution, or breach of intellectual property rights associated with KKhoji Panndit will be pursued to the fullest extent permissible under applicable Indian law.

By proceeding to pay any platform fee, you confirm that you have read and accepted this Refund Policy in full.
All charges are subject to this policy from the moment they are processed.

Refund Policy — Employers